Return & Refund Policy

At OmniSelects, we want you to love your home as much as we love helping you furnish it. If you are not completely satisfied with your purchase—whether it's a lazy sofa, coffee table, coat rack, or ottoman—we are here to help.

Please read our Return & Refund Policy carefully below to understand your options and the process for returns, exchanges, and damaged items.

1. 30-Day Return Window

We offer a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return.

To be eligible for a standard return, your item must meet the following criteria:

  • Must be in the same condition that you received it (unused, unworn, and unadjusted).

  • Must be in its original packaging with all parts, hardware, instruction manuals, and tags included.

  • Must be accompanied by the proof of purchase or order receipt.

2. How to Initiate a Return

To start a return, please follow these simple steps:

  1. Email Us: Send a return request to service@omniselects.com with your Order Number and the reason for the return.

  2. Receive Authorization: If your return is accepted, our support team will provide a Return Merchandise Authorization (RMA) along with instructions on how and where to send your package.

  3. Pack & Ship: Carefully pack the item in its original box. Please note: Items sent back to us without first requesting a return will not be accepted.

3. Damages, Defective Items, or Wrong Products

Please inspect your order upon reception!

  • Damaged during transit or defective? If your furniture arrives damaged, scratched, or missing hardware, please contact us immediately within 48 hours of delivery at service@omniselects.com.

  • What to include: Please provide your order number and clear photos/videos showing the damaged or wrong item along with the shipping label on the package.

  • Our solution: For damaged or defective items caused by transit or manufacturing, we will send a free replacement part, a full replacement, or issue a full refund at no extra cost to you.

4. Return Shipping Fees & Restocking

  • Defective, Damaged, or Incorrect Items: OmniSelects covers all return shipping costs. We will provide a pre-paid shipping label.

  • Buyer’s Remorse / Change of Mind: If you decide to return an item because you changed your mind, ordered the wrong size/color, or the item does not fit your space:

    • The customer is responsible for the actual return shipping costs.

    • Original shipping fees (if any) are non-refundable.

    • We do not charge any hidden restocking fees.

5. Non-Returnable & Final Sale Items

Certain types of items cannot be returned:

  • Final sale or clearance items marked explicitly as non-returnable.

  • Items that have been fully assembled, modified, painted, or altered by the customer.

  • Items damaged due to improper assembly, misuse, or lack of reasonable care.

6. Exchanges

The fastest way to ensure you get what you want (e.g., swapping for a different color ottoman or coat rack) is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

7. Refunds Process & Timelines

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

  • Approval: If approved, your refund will be processed automatically back to your original payment method.

  • Processing Time: It typically takes 3 to 7 business days for your bank or credit card company to post the refund to your statement.

  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again, then contact your credit card issuer. If you’ve done all of this and still have not received your refund, please reach out to us at service@omniselects.com.

8. Contact Us for Assistance

If you have any questions or need help with a return, our customer service team is always happy to assist you:

  • Brand Name: OmniSelects

  • Support Email: service@omniselects.com

  • Business Address: 225 S Harrison St, Denver, CO 80209, USA