Privacy Policy

At OmniSelects (accessible from omniselects.com), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or communicate with us.

Please read this Privacy Policy carefully. By accessing or using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information from and about users of our website, including:

A. Personal Information You Provide Directly

  • Contact Information: Full name, email address, phone number, shipping address, and billing address.

  • Order & Transaction Details: Payment information (processed securely through our payment gateways), items purchased, order history, and custom order notes.

  • Customer Support Inquiries: Information you send to us via email or contact forms regarding product questions, returns, or feedback.

B. Information Collected Automatically

  • Device & Usage Data: IP address, browser type, operating system, referring URLs, device info, and browsing actions (pages viewed, time spent, links clicked).

  • Cookies & Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance browsing, store cart preferences, and analyze site traffic.

2. How We Use Your Information

We use the information we collect for business and commercial purposes, including:

  • Order Fulfillment: Processing transactions, delivering products (lazy sofas, coffee tables, coat racks, ottomans, etc.), and managing order status updates.

  • Customer Support: Responding to inquiries, processing returns/refunds, and resolving technical issues.

  • Store Improvement & Analytics: Analyzing how visitors use our site to improve user experience, website functionality, and product offerings.

  • Marketing Communications: Sending promotional emails, special offers, and newsletter updates (you can unsubscribe at any time).

  • Fraud Prevention & Security: Detecting, preventing, and addressing fraudulent activities, unauthorized transactions, or legal violations.

3. Sharing & Disclosure of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only under the following circumstances:

  • Service Providers: We share data with trusted third-party providers who perform services on our behalf (e.g., Shopify platform hosting, payment processors, logistics/shipping couriers, and email service providers).

  • Legal Compliance: We may disclose information if required by law, court order, or governmental regulation, or to protect the rights, safety, and property of OmniSelects or others.

  • Business Transfers: In the event of a merger, acquisition, reorganization, or sale of company assets, customer information may be transferred as a business asset.

4. Cookies & Tracking Technologies

We use cookies to remember your cart items, remember language/currency preferences, and understand overall site traffic patterns.

  • Essential Cookies: Necessary for the website to function properly (e.g., shopping cart operation).

  • Analytics Cookies: Help us measure site activity and traffic sources.

  • Managing Cookies: You can choose to disable cookies through your browser settings. However, disabling cookies may prevent certain features of our store from functioning properly.

5. Data Retention & Security

  • Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by tax, accounting, or legal obligations.

  • Data Security: We implement industry-standard administrative, technical, and physical security measures (including SSL encryption) to safeguard your personal data. However, please note that no internet transmission is 100% secure.

6. Your Privacy Rights & Choices

Depending on your jurisdiction (such as CCPA in California or GDPR in Europe), you may have the following rights regarding your personal information:

  • Access & Data Portability: Request a copy of the personal data we hold about you.

  • Correction: Request that we correct inaccurate or incomplete personal information.

  • Deletion: Request that we delete your personal data, subject to certain legal exceptions.

  • Opt-Out of Marketing: Click the "Unsubscribe" link in any promotional email to stop receiving marketing communications.

To exercise any of these rights, please contact us at service@omniselects.com.

7. Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect or solicit personal information from children. If we learn that we have collected personal data from a child without parental consent, we will delete it promptly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operational, legal, or regulatory practices. Any changes will be posted on this page with an updated "Last Updated" date.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:

  • Brand Name: OmniSelects

  • Support Email: service@omniselects.com

  • Business Address: 225 S Harrison St, Denver, CO 80209, USA